Terms & Conditions

Last updated: 30 September 2026. These terms apply to orders placed on HerbaOnline UK (www.herbaonline.co.uk).

1. Who we are

We are Independent Herbalife Members. This is not the official Herbalife website. Herbalife® is a registered trademark of its owner.

2. Using this shop and your account

• You must be at least 18 to place an order.
• This shop sells to customers in the United Kingdom for their own use.
• Please give accurate details and keep them up to date, so we can deliver your order and contact you about it.
• Keep your login details and sign-in links private. Tell us straight away if you think someone else has used your account.
• You can simply browse the shop. These terms become part of a contract only when you place an order, as described in section 5.

3. Products and information

• We sell genuine Herbalife products. Pictures are for guidance; the packaging you receive may look slightly different.
• The product label is the reference for ingredients, directions and warnings. If our description and the label differ, follow the label.
• Our information is general product information, not medical advice. Speak to a doctor before use if you are pregnant, breastfeeding, taking medication or have a medical condition.
• Products are subject to availability. If something you ordered turns out to be unavailable, we will tell you and refund you for it; we never swap it for something else without asking you.
• If we find an obvious error in a price or product description after you order, we will contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund.

4. Prices, VAT and delivery charges

• Prices are shown in GBP (£) and include VAT where VAT applies. Customer prices are shown after you register or sign in.
• Standard delivery costs £5.95 per order. Delivery is free when your order reaches £75.00. Checkout always shows the exact delivery charge and total before you pay.
• The price you pay is the price shown in checkout when you confirm your order.

5. How an order is made

1. You add products to your cart, enter your delivery details and review your order.
2. You place the order by clicking “Confirm & pay” or by completing payment in the PayPal window. Doing so means you accept these terms for that order and agree to pay.
3. Your order is accepted, and a contract is made, when your payment is confirmed. We then show your order confirmation and email it to you.
4. If we cannot accept an order (for example because of an error or availability), we will tell you and you will not be charged, or any payment will be refunded in full.

6. Payment

• You can pay with the methods shown at checkout. Depending on your order and country these are card or Klarna, processed by Stripe, and PayPal. A method that is not shown at checkout is not available for that order.
• Payment is taken when you confirm it. Card details are entered in the payment provider’s secure form; we never receive or store your full card number.
• Klarna and PayPal apply their own terms to their services. If you pay later or in instalments with Klarna, your agreement for that credit is with Klarna.

7. Delivery

• We deliver to addresses in the United Kingdom.
• We normally dispatch paid orders within 24 hours.
• UK orders travel with DPD as a tracked delivery.
• The products become yours, and are your responsibility, once they have been delivered to you or to someone you nominated.
• See Delivery & returns for charges, missing parcels and damaged deliveries.

8. Cancelling and returning an order

Your legal right to cancel (14 days). You can cancel your order for any reason within 14 days after the day you, or someone you nominated, receive the goods. Tell us clearly by email or through our contact page; you then have 14 more days to send the goods back. We refund the price and the standard delivery charge within 14 days of your cancellation, but we may wait until we have the goods back or you show that you have sent them. Unless we agreed otherwise, you pay the cost of returning goods under this right. For health and hygiene reasons this legal right does not apply to sealed products that you have opened after delivery.

Our 30-day money-back guarantee. On top of your legal rights, if you are not completely satisfied with a Herbalife product you can ask us for a full refund or an exchange within 30 days of receiving it, also for opened products.

How to cancel or return, the return address and who pays postage are explained in Delivery & returns. Please contact us before you send anything back, so we can give you the correct return address.

9. Faulty, damaged or incorrect goods

If a product is faulty, damaged, not as described or not what you ordered, tell us as soon as you can. We will replace it or refund you, and we cover the return and replacement postage. Under the Consumer Rights Act 2015 goods must be as described, of satisfactory quality and fit for purpose; this includes a short-term right to reject faulty goods within 30 days. United Kingdom consumer law applies where it gives you mandatory rights. Nothing in these terms reduces your legal rights.

10. HerbaPoints

• HerbaPoints are store credit for this shop. Older pages may have called them VIP Credits.
• You earn HerbaPoints on paid product purchases made while you are signed in to your account. The standard earning rate depends on the shop, and selected promotions may differ. Your account and checkout show what an order earns.
• 200 HerbaPoints are worth £1. You can use them at checkout for up to 50% of the value of eligible products; they cannot be used for delivery charges.
• HerbaPoints are only used when a payment succeeds. HerbaPoints earned on an order can be reversed if the order is refunded or cancelled.
• HerbaPoints have no cash value, cannot be exchanged for money and cannot be transferred to another person.
• If the way HerbaPoints work changes, this section will be updated.

11. Complaints and contact

If something is not right, please contact us first at info@herbalmail.com or through our contact page, with your order number if you have one. We reply to every complaint and aim to put things right quickly. If we cannot agree, you can get independent advice from your national consumer advice service, and you can always take the matter to court.

12. Our liability to you

• We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
• We are not responsible for loss that was not foreseeable, for business losses (we sell for personal use), or for problems caused by events outside our reasonable control.
• We do not exclude or limit our liability where the law does not allow it, including for death or personal injury caused by our negligence, for fraud, and for your legal rights as a consumer in relation to the goods.

13. Using our website

• Please use the site lawfully. Do not try to break its security, disrupt it or collect other people’s data from it.
• Text, photos and design on this site belong to us or our licensors. You may view and print pages for your own use, but not copy them for commercial use.
• Links to other websites are provided for convenience; we are not responsible for their content.

14. Privacy and cookies

How we use your personal information is explained in our Privacy Policy, and how we use cookies in our Cookies information.

15. Changes to these terms

We may update these terms, for example when the law or our services change. The terms that apply to your order are the ones shown when you placed it. We record which version of the terms applied when you confirmed your payment.

16. Law and courts

These terms are governed by the laws of the Netherlands, without taking away mandatory consumer rights in the customer's country of residence. If you live in the United Kingdom, you can bring a claim in the courts of the country where you live, and you keep the protection of the mandatory consumer law of that country.

If a court decides that part of these terms is invalid, the rest stays in force.

Related: Privacy Policy · Cookies · Delivery & returns · Contact us